Privacy Policy

1.1 In accordance with the laws established in Organic Law 15/1999 for Personal Data Protection (Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal), we inform you that any personal information provided to L2Reset.com, as well as any information resulting from transactions carried out within the website, will be included and stored in a file owned by L2Reset.com.

You can contact the person responsible for your personal information via e-mail at [email protected].

L2Reset.com agrees to treat your personal information with respect and absolute confidentiality and declares that this information will not be passed on to third parties without prior consent.

2.1 Your personal details may be processed by L2Reset.com or third parties electronically and/or via data transmission.

2.2 Your personal data will be used (according to Article 6.1 (points a, b and f) of EU Regulation (EU) 2016/679) to provide the following services available through L2Reset.com:

• To navigate the website.
• To receive your payment.
• Registration in order to be able to enjoy the services on the website.
• Management and/or processing of orders and associated activities.
• Management of advice, doubts or problems of a technical or commercial nature, about the state of orders and other general information requirements.
• To manage, maintain and optimize our website and our services.
• Personalized attention through Customer Services.
• Promotion of our own products and those of companies linked to L2Reset.com.
• For the management of the “Send to a Friend” program.

2.3 L2Reset.com may process and/or manage personal data relating to third parties which has been provided directly by you, for example, when you purchase a product for a friend, when a product is paid for by someone other than the recipient of the order, when you tell a friend about a service available on L2Reset.com, or notify them of an offer for a specific product. In this case, L2Reset.com will inform the third party about Data Protection Act 15/99 when registering their data in the file, but you will be responsible for communicating to the person to whom the data refers: that the information will be stored in a file owned by L2Reset.com, the purpose of the information, and that they can exercise their right to access, rectify, cancel and oppose the information in the manner specified in this document.

2.4 In each case, the mandatory or optional nature of the transmission and/or transfer of data—in relation to the requested personal data—will be specified, distinguishing the required fields by an asterisk (*).

2.5 Failure to provide the data corresponding to mandatory fields will prevent the attainment and/or scope of the main purpose associated with the data collection. On the other hand, not providing such data could determine, for example, the impossibility of placing purchase orders for the products for sale on L2Reset.com, as well as the provision of other services available on the website.

2.7 L2Reset.com may process and/or manage personal data related to third parties that have been transmitted or transferred directly by Users. In these cases, L2Reset.com will inform the third party about the contents of Regulation (EU) 2016/679 when registering their data in the file, although the User is responsible for informing the person to whom the data refers—before communicating them to L2Reset.com—about: the inclusion of the data in a file owned by L2Reset.com, the purpose of the data processing, and the possibility of exercising rights of access, rectification, cancellation and opposition as specified in this privacy policy.

2.8 L2Reset.com assumes that the data has been entered by its owner or by a person authorized by the owner, and that it is correct and accurate. Users are responsible for updating their own data by accessing the “My Account” section (if available). Therefore, the User is responsible for the accuracy of their personal data; L2Reset.com will not be responsible for possible inaccuracies in the Users’ personal data.

2.9 L2Reset.com reserves the right to cancel an account and all relevant information if any content is perceived to be illegal or damaging to the image of L2Reset.com and/or its products or those of third parties, as well as any offensive content or content that incites, encourages or publicizes illegal or defamatory activities, pornographic or violent content, or content that encourages discrimination on racial, sexual, or sexual orientation grounds.

3.1 The transfer of personal data to L2Reset.com may be compulsory by virtue of content and the law. In other cases it will be optional.

3.2 The compulsory or optional character of personal information will be specified by the use of an asterisk (*), used in compulsory fields.

3.3 If you do not fill in the compulsory fields, it could prevent us from providing our services. Not communicating the data in question could determine, for example, the fulfillment of any order of any product on L2Reset.com, as well as other services available on the website.

3.4 L2Reset.com assumes that all information has been provided by you or a person authorized by you and that the information is accurate and correct. Updating the information is your responsibility (e.g., via the “My Account” section, if available). You are responsible for the accuracy of your personal information; L2Reset.com will not be responsible if your information is incorrect.

3.5 L2Reset.com is committed to respect and keep absolute confidentiality in the collection and processing of the User’s personal data. Your personal data will not be communicated to other people or companies to be used for their own purposes without your prior consent. However, some entities subcontracted by L2Reset.com could access personal data to help manage the website. L2Reset.com ensures that all these entities comply with applicable data protection regulations.

4.1 You can exercise your right to access, rectify, oppose or cancel your information by contacting us via a support ticket (or by email, where available).

4.2 The user may exercise the right to be forgotten and request the deletion of their personal data in any of the following cases: (i) when the personal data is no longer necessary for the purpose for which it was collected; (ii) when the interested party withdraws consent or opposes certain processing acts, provided there are no other lawful grounds; (iii) when the personal data has been processed unlawfully; (iv) when personal data must be deleted to fulfill a legal obligation; or (v) when the data has been obtained in relation to services offered to minors.

4.3 The user has the right to request the portability of their data. To exercise this right, two requirements must be met: (i) the processing is carried out in an automated manner, and (ii) the legal basis is either consent or the need to execute a contract to which the interested party is a party.

5.1 L2Reset.com may provide you with personal passwords when registering. These passwords will serve to access exclusive services offered only to registered users.

5.2 You are solely responsible for keeping your password in strict and absolute confidentiality and therefore assume any damages or consequences arising from revealing your password.

5.3 You can modify the password at any time. You agree to notify L2Reset.com immediately regarding improper or unauthorized use of your password, as well as unauthorized access by a third party.

6.1 L2Reset.com uses automatic systems for gathering information not provided directly by you, such as cookies.

6.2 Cookies are pieces of information stored on your device by your browser that track movements within websites. They may allow associating your identity with personal data you leave on the website.

6.3 Cookies may be located on servers used by L2Reset.com, so that only L2Reset.com can process and/or manage information gathered by cookies, in order to optimize services and the website based on your needs and preferences.

6.4 If you do not wish to install cookies, you must configure your web browser to deactivate them. You may also delete cookies at the end of each session. In this case, L2Reset.com does not guarantee that you will be able to view the entire website or that you will have full access to some services offered. The website may install the following types of cookies: Technical cookies (necessary for website operation and for access to secure areas).

6.5 The following are typical paths to disable cookies in different browsers: Internet Explorer: Tools → Internet Options → Privacy → Configuration. Firefox: Tools → Options → Privacy → History → Custom Settings. Chrome: Settings → Advanced → Privacy → Content settings. Safari: Preferences → Security.

7.1 Players agree and authorize L2Reset.com to analyze and collect any required events and data related to their computers while they play on our servers. This information will be used solely for identifying and banning players that are trying to cheat by using third-party programs and not following our rules.

7.2 The data collected will not be shared with any third parties whatsoever.

7.3 The data collected may include, but is not limited to: processes running on the computer, applications installed, IP address and MAC (HWID), account names, etc.

7.4 L2Reset.com does not collect personal/sensitive data such as credit card numbers or passwords; only information related to other processes running on the computer while playing on our game servers.

7.7 Players can request the erasure of their data at any time, as well as the deletion of their game account.

7.8 L2Reset.com reserves the right to close any game account and delete all related data for players that revoke consent for collecting this data, as this is a requirement to be allowed to play on our private server.

8.1 L2Reset.com ensures absolute confidentiality and privacy of personal data. Security measures have been adopted to avoid alteration, loss, processing or unauthorized access to personal data, thus guaranteeing integrity and security, as per Royal Decree 1720/2007 (21 December), which approves norms for the development of Organic Law (Ley Orgánica) 15/1999 (13 December) for the protection of personal information.

8.2 L2Reset.com may provide personal passwords to users registered on the website for access to exclusive services.

8.3 The User must keep the password under their exclusive responsibility in strict and absolute confidentiality, assuming any damages or consequences derived from breach or disclosure.

8.4 The password may be modified at any time by the User. The User undertakes to notify L2Reset.com immediately of any unauthorized use of their password, as well as access by unauthorized third parties.

8.5 L2Reset.com will not be responsible for incidents arising from attacks or unauthorized access to systems that have not been detected by security features, or when it is a result of the User’s lack of care in safeguarding the password or personal information.